NEW
Extended Christmas Returns
You now have 45 days to submit a return
Extended Christmas Returns
You now have 45 days to submit a return
Extended Christmas Returns
You now have 45 days to submit a return
Extended Christmas Returns
You now have 45 days to submit a return
RETURNS
Because not everything is love at first sight, and that's just fine by us...
Start by selecting where you're returning from:
RETURNS POLICY
Shopping online should be as trouble free as shopping in store. For this reason, our Returns Policy is super simple:
- You have 30 whole days from the day you receive your order to decide if it's not quite right and book in your return
-
Everything you buy on our site is eligible for return except these few items:
- FINAL SALE styles (these styles are marked with a FINAL SALE tag on the collection page and have a was and now price on the product page)
- Earrings
- Swimwear missing its hygiene sticker
- Underwear
- Beauty, tanning and cosmetic products
- Free gifts with purchase
Returns will only be accepted if items are in their original condition - this means unworn and unwashed with tags intact. We reserve the right to refuse your return if it arrives in an a condition which does not meet our returns policy.
There are very rare instances where you may have received a faulty or incorrectly barcoded product - contact us directly if you have experienced this and we can organise a reply paid label for your return.
FAQS
Returns & Exchanges
I want to return something that is outside of the 30 days returns period and the items aren't showing up as ineligible for return. What do I do?
While our Online Returns Portal strictly enforces the 30 day returns period, we are a little more understanding. Reach out to our team via phone, email, live chat or DM with your order number and reason for return extension. We can't make promises, but we're pretty well known for our fabulous service.
How do I return something that's faulty and outside of the 30 day returns period?
Reach out to our team via email, phone, live chat or DM. To open up your order back up to submit a return for a faulty item, we just need to see images of the fault. Our team will take you through the process once you make contact.
I want to make a return but the items are from multiple orders. What do I do?
The Online Returns Portal will only allow you to submit a return, one order at a time. Reach out to our team if you would like assistance with submitting a return for multiple orders.
Discounted Items
How do I tell the difference between a Final Sale item and a 40% Off Last Sizes sale item?
Our Final Sizes category shows the full price of the item, with the discount added automatically at the checkout. The discount is reflected as an overlay on the image. Final Sale clearance items feature a red FINAL SALE overlay on the product image and feature a was and now price on the product info page. Final Sale clearance styles will show up greyed out, ineligible for return on the Online Returns Portal.
International
I'm a United States customer and I don't want to use Refundid. How should I proceed?
No worries at all! Simply select Standard Refund from the dropdown menu - you will be able to generate a USPS return label for US $9.95 that you can print and affix to your return parcel. Your refund will be issued as soon as your return parcel is scanned as "in transit" by our courier partners.
Be sure to include your returns card to make it faster for our returns team to process when received.
STILL NEED HELP?
Contact our friendly Customer Service team who can assist with any of your queries.
1300 880 635
Or hit the LIVE CHAT button in the bottom left of the website.
